Refund policy

 

Return and Refund Policy
We want to support you as best we can during what is likely one of the most stressful times in your life. Because of the nature of the products at Ovaterra, we cannot always accept returns, but our goal is to always work with you to find a solution. Please read below for our specific policy details based on the item type.

1. For Ovaterra Supplements
To ensure safety and quality for all customers, we do not resell supplements that have been returned to us. Because of this, we cannot accept standard returns or exchanges for supplement products.
We strongly recommend discussing your supplement plans with your doctor before placing an order to ensure they are well-integrated into your treatment plan.
  • Damaged, Defective, or Incorrect Orders: If you received a defective product or your order was shipped with an error, please let us know immediately via Live Chat or email at info@myovaterra.com. We will send you a replacement ASAP at no cost to you. The time limit to report these issues is 60 daysfrom the date of your order.
  • Cancellations: If you need to cancel your supplement order, please contact us as soon as possible via Live Chat or email. Once your package leaves our facility, we cannot accept cancellations.
  • Authorized Supplement Refunds: Occasionally, when we cannot find a solution to get you what you need on your journey, we may issue an authorized refund. We cannot issue refunds more than 30 daysafter the date of your order. If approved, your refund will be issued to the original credit card within 5 business days of authorization, subject to a 15% restocking fee per order.

2. For Non-Ovaterra Branded Products (Partner Fulfilled)
Some of the products at Ovaterra are fulfilled by our vetted, trusted partners. These non-branded items are eligible for return under strict guidelines to offset logistics and inventory handling costs:
  • Return Window: You must request a return within 30 days of your order date. Items must be unused, unaltered, and in their original packaging.
  • Restocking Fee: A 15% restocking and inventory handling fee will be deducted from your final refund amount.
  • Shipping Deductions: Outbound shipping charges paid at checkout are non-refundable. Additionally, the actual cost of the return shipping label will be deducted from your final refund.
  • Partner Coordination: If you have questions about a partner product, contact us via Live Chat or email at info@myovaterra.com, and we will connect you directly with the right person on our partner's team.

3. Refund Processing
Approved refunds across all product types are processed back to the original method of payment. Please allow your financial institution an additional 3–5 business days to post the transaction to your account after we issue the credit.
Bottom line: Please get in touch with us if anything is amiss. We are here to help.